Refund Policy
1. General Policy
At Khan & Kumar Productions, we are committed to providing our audience with exceptional short films. We understand that sometimes things don’t go as planned, and you may need to request a refund. Our refund policy is designed to be fair and reasonable to both our valued customers and our production company.
2. Eligibility for Refund
You are eligible for a refund under the following conditions: Technical Issues: If you are unable to watch a film due to technical problems on our end, such as streaming issues or file corruption. Accidental Purchases: If you have accidentally purchased a film more than once. Other Circumstances: Any other circumstances will be considered on a case-by-case basis.
3. Time Frame for Requesting a Refund
Refund requests must be made within 7 days of purchase. Requests made after this period will not be eligible for a refund.
4. Process for Requesting a Refund
To request a refund, please follow these steps: Send an email to [info@khankumar.com] with your order details and reason for the refund. Include any relevant evidence, such as screenshots of technical issues. Our support team will review your request and get back to you within 5 business days.
5. Refund Method
Refunds will be processed to the original method of payment. Please allow up to 10 business days for the refund to reflect in your account.
6. Non-Refundable Circumstances
Please note that refunds will not be granted in the following situations: Change of Mind: If you change your mind after purchasing a film. Partial Viewing: If you have watched a significant portion of the film. Third-Party Issues: Problems related to internet connectivity or device compatibility on your end.
7. Amendments to the Refund Policy
Khan & Kumar Productions reserves the right to modify this refund policy at any time. Any changes will be posted on our website and will be effective immediately.
8. Contact Information
For any queries or assistance regarding our refund policy, please contact our customer support team at [[info@khankumar.com]. Our team is dedicated to ensuring your satisfaction and will assist you with any concerns or questions you may have.
9. Customer Acknowledgment
By purchasing films from Khan & Kumar Productions, customers acknowledge that they have read, understood, and agreed to the terms outlined in this refund policy.
10. Disclaimer
This refund policy does not affect your statutory rights.